Look at the total picture

I went to a machine to add value to my ez-Link card. It rejected by ATM card. I tried many times and gave up.

I went to the counter to add value to my ez-Link card. I told the station officer that the machine was not working. His reply was "The machine is owned by Transit-Link". It implies that this is not the concern of SMRT.

We need to encourage Singaporeans to think of the total picture, and not in terms of individual segments. It the machine is not working, the station officer could have taken the responsibility to pass the feedback to the relevant "owner".