Wednesday, October 21, 2009
A courteous and attentive counter staff
I was waiting at the check-in counter for Valuair in Jakarta airport. This display showed the counter to be ready, but there was no staff a the counter. I waited for nearly half hour until someone came and told us that the check-in have moved to another counter in the next section of the airport.
After completing the check-in procedure, I told the counter staff about the time that I wasted at the original counter. She listened attentively and understood my unhappiness. After a pause, she said, "I will pass your feedback to the airport authority. Thank you for giving this feedback".
This is a rare occasion to have someone who can listen, and is not defensive about a mistake, and is free of stress. The closing remark showed that she is well trained.