Our SMRT trains are over-crowded most times of the day and night. Passengers like to stay near the door, as they will find it difficult to get down the train, if they move inside the carriages. It is difficult for other passengers to get up or down the train, as they have to squeeze through these passengers crowding near the doorway.
I hope that the Public Transport Council will mandate that SMRT should run more trains, so that they are not so crowded. It is possible to use a benchmark based on the ratio between trains and passengers. In my view, the average occupancy should be 75%, based on passengers and train capacity (i.e number of trains X passenger per train).
If the average capacity is 75%, the trains should be 100% full during the busy hours and 50% full during the off-peak hours. At present, I suspect that the average capacity is closer to 85%, which leads to over-crowded trains.
As another indicator, I do not get the chance to have a sit for more than 80% of the trips that I take, even during the off-peak hours.