tag:blogger.com,1999:blog-8835404801266823652.post4389471102565638286..comments2023-03-23T20:57:17.644+08:00Comments on Public Transport in Singapore: Replacement of ez-Link cardsTan Kin Lianhttp://www.blogger.com/profile/00617069056914635271noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-8835404801266823652.post-39740870884572242822009-10-02T12:24:30.889+08:002009-10-02T12:24:30.889+08:00Some people heard the news about the deadline, but...Some people heard the news about the deadline, but others did not. I happen to fall in the second group. <br /><br />This does not give the right to those who knew about the news to criticise others who missed out.<br /><br />IF there were wide pubicity, I would have heard about it earlier. I did not even get the news in the MRT stations. Maybe I was not paying attention, but maybe they were not prominently shown.<br /><br />It seems that the MRT station will give more prominence to advertisements, and not to public service message.<br /><br />For example, they could have inserted a message at the gantry - to tell people holding the old card to change to the new card.Tan Kin Lianhttps://www.blogger.com/profile/00617069056914635271noreply@blogger.comtag:blogger.com,1999:blog-8835404801266823652.post-30642107193899025352009-10-02T11:48:34.654+08:002009-10-02T11:48:34.654+08:00ya right.. I changed mine at May 09.It takes less ...ya right.. I changed mine at May 09.It takes less than a min and totally no queue.<br />They broadcast last month(aug) in the news to replaced before oct...don't u read?<br />Do u really want them to come knocking every household to remind everyone..Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8835404801266823652.post-91505892069994964542009-10-01T07:26:24.063+08:002009-10-01T07:26:24.063+08:00The replacement fee of S$15 comprises the followin...The replacement fee of S$15 comprises the following:<br /><br />S$5 for the replacement card<br />S$10 in stored value<br /><br />To be fair, I think much has been done by Transit Link to publicise the replacement exercise. You can do so even at most Post Offices. Tables were setup at bus interchanges and MRT stations to facilitate the exchange. Newspaper reports were also published concerning the exercise, about the chaos on the first day etc. Queues were formed at these exchange points - you should be able to see it unless you're just bo-chap. I agree that there are hiccups with the GIRO link, and this is one area they should have anticipated.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8835404801266823652.post-77199218395310582772009-09-30T14:48:55.917+08:002009-09-30T14:48:55.917+08:00It's a $15 replacement fee after the deadline!...It's a $15 replacement fee after the deadline! What is the logic to set a date and charge a fee? Transit Link should just charge $15 from day one or don't charge at all.<br /><br />What "wide publicity"? I only get to know it this morning at the post office and later when I read the ST.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8835404801266823652.post-56377269172686622472009-09-30T10:05:45.420+08:002009-09-30T10:05:45.420+08:00Dear Mr Tan
in addition to the above, I would li...Dear Mr Tan <br /><br />in addition to the above, I would like to comment further on EZ link's poor communication process with regard to the GIRO card application process. Here was my experience:<br /><br />1. I purchased my new EZ link card some time in July and was informed that the GIRO link could only be done some time in late Sept 09.<br /><br />2. Come Sept, i approached the ticketing office at Bugis MRT on how i should go about applying for GIRO. Customer service officer informed me that the application had to be done online.<br /><br />3. I went on line, and the EZlink website indicated that the GIRO link application had to be done at the ticketing machine.<br /><br />4. Patiently i went to the ticketing machine at Little India MRT , and the GRIO link button was an inactive button ...approached the station master who said that it was not possible to apply for GIRO link via the ticketing machine<br /><br />5. Wrote an irate feedback email to EZlink - the reponse - i received a form to complete for the GIRO application <br /><br />My question is - <br />1. Why in the first place was i directed to so many places just to find the right answer?<br />2. Why couldnt the ticketing office at Bugis provide the correct answer and provide the form?<br />3. Why was the communication process so mis handled and clumsy?<br /><br />regards<br />MAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8835404801266823652.post-66761987123758401222009-09-30T08:18:18.083+08:002009-09-30T08:18:18.083+08:00Hi 8:10 AM
Thanks for the clarification. I will am...Hi 8:10 AM<br />Thanks for the clarification. I will amend my blog. <br /><br />I received a letter a few months ago, to change my ezLink card (as a senior citizen). I visited the MRT stations a few times to change it. On a few occasions, the Transit Link office was closed. Some stations do not have the Transit Link counter. It was quite a hassle just to change the ezLink card.Tan Kin Lianhttps://www.blogger.com/profile/00617069056914635271noreply@blogger.comtag:blogger.com,1999:blog-8835404801266823652.post-33238040927878250822009-09-30T08:10:22.846+08:002009-09-30T08:10:22.846+08:00Commuters can still get back their unused balance ...Commuters can still get back their unused balance from any Transit Link offices islandwide. If they want a new Ezlink card, they need to pay for it after the free replacement exercise.Anonymousnoreply@blogger.com